FAQs

Frequently Asked Questions (FAQs)

Find answers to common questions about our fish and care.

Do you ship internationally?

Yes, we offer worldwide shipping with careful, safe, and reliable packaging. Our team ensures fish are delivered quickly and protected during transit, so they arrive healthy and stress-free.

How do you ensure fish arrive healthy?

Every fish is handpicked, quarantined, packed, and shipped with oxygen. We monitor water conditions and temperature throughout the process, ensuring your fish arrives vibrant and ready for your aquarium.

What is the Live Arrival Guarantee?

Our guarantee ensures any damaged, stressed, or dead fish will be replaced or refunded. Simply contact us within 24 hours with photos, and we’ll provide a prompt solution to protect your purchase.

Are your fish tank-raised or wild-caught?

We source only responsible, sustainable, tank-raised, and carefully bred freshwater species. This ensures the health of the fish and supports ethical practices while providing vibrant, long-living specimens for your home aquarium.

How should I acclimate new fish?

Introduce fish slowly, monitor temperature, adjust water, and follow our care guide. Gradual acclimation prevents stress and improves survival, ensuring your fish quickly adapt to their new environment.

What payment methods do you accept?

We accept credit, debit, PayPal, and other secure online payment options. All transactions are encrypted and processed safely to provide a worry-free shopping experience for every customer.

How often do you get new fish?

New fish arrive weekly, carefully selected, quarantined, and ready for purchase. We continuously update our collection to include rare and exotic species, so you can always find something new for your tank.

Do you provide care instructions?

Every purchase includes guides, tips, feeding, and tank setup instructions. We also offer online support and advice, helping hobbyists of all levels create a healthy and vibrant aquatic environment.